Privacy policy

We are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can tell us if you would rather we limited that use, and the procedures we have in place to safeguard your privacy.

It covers the Neptune Navigation apps on Google Play (Neptune Tidal Planner, Neptune Tides, and Neptune Wrecks & Streams), the Neptune Navigation desktop software, and how we handle direct sales and customer support records.

Android apps

The apps use your device location to show your position on the chart and for navigation. Location is used on the device only. It is not collected, stored on our servers, or transmitted to us or anyone else.

The apps have no user accounts and do not collect your name, email, or contact details. They do not collect or store payment information. Any Android app subscription is purchased and managed through Google Play, and payment is handled entirely by Google. We never receive your card details.

Desktop software for the PC

Neptune Navigation desktop applications do not collect, transmit, or store any personal data. They contain no analytics, no crash reporting, and no tracking of any kind.

Direct purchases and customer support

If you buy from us directly, rather than through Google Play, payment is processed by our merchant of record, Lemon Squeezy, who handle your payment details under their own privacy policy. We do not see or store your card details.

When you contact us for support or purchase from us directly, we keep a record of that correspondence and your licence details in a private database held locally on our own equipment, so that we can provide support and honour your licences. Neptune Navigation does not maintain any online database of customer records, and this information is not published, shared, or sold. We do not sell your data to anyone.

We do not keep, store, or process information gathered in our conversations or follow up emails, as we regard that as your private data. Our database is stored on our own private network and is password encrypted.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of any personal data we hold about you. For the apps, we hold no account and no personal data on our servers. For the desktop software, we hold nothing at all. For direct sales and support, contact us and we will provide or delete what we hold.

This website

Information from or about you is collected only when you email us or use the contact details on this site. The site does not require registration and does not use cookies to track your browsing. We may use aggregate statistics to monitor website usage so that we can develop the site and our services, and we may provide such aggregate information to third parties. These statistics never include information that can be used to identify an individual.

From time to time we may wish to tell you about features of our service or products we think may interest you. If you would rather not receive that, please let us know using the contact details on this site.

How we protect your information

The internet is not a secure medium, but we have put the security procedures set out in this policy in place. Any information provided to us is held so that it can only be reached using usernames and passwords. We take care to ensure no information is made available to unauthorised people or sites. If you believe information you have supplied to us through this site has been made available to a third party, please tell us immediately.

Sale of the business

If this business is sold or integrated with another business, your details may be disclosed to our advisers and to any prospective purchasers and their advisers, and will be passed on to the new owners of the business.

Keeping your details up to date

If any of the information you have given us changes, for example your email address, please tell us by email or telephone, or write to The Data Controller at our office address.

Your consent

By submitting information to us you consent to its use as set out in this policy. If we change this policy we will post the changes on this page, and may place notices on other pages of the site, so that you can see what we collect and how we use it. Continued use of the website will signify that you agree to any such changes. Owing to the global nature of the internet, information you provide may pass in transit through countries outside the European Economic Area that do not have similar protections in place. We have taken the steps set out above to improve the security of your information, and by submitting it you consent to those transfers.